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- (Published 1996)
- More than 50 icon-keyed features: licensing issues, quotes and "bright ideas" for achieving workplace excellence.
- More than 100 lists, illustrations, flowcharts and blank forms to clarify complex ideas.
- Clear, easy-to-read text, written with the real estate assistant in mind, and an extensive, cross-referenced glossary of more than 200 important real estate terms and concepts.
- Emphasis on hands-on-skills development, from personal organizing techniques to the most current office technologies.
- Advanced business skills: developing marketing strategies, telemarketing concepts and media design.
- A topical overview of the real estate industry.
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